Instructions to obtain a ticket refund
As e-Rum2020 is going virtual & free, the organizing committee has decided to open a reimbursement procedure for all those who purchased the tickets before the decision to turn e-Rum2020 into a virtual conference.
If you don’t want or don’t need us to refund, we promise we’ll use your contribution to improve the virtual event as best as we can 😉
Please note the following important issues:
- the refund request must be mandatorily sent following the instructions outlined below and BY JUNE 10, 2020 at the latest
- we’ll manage to pay all refunds by the end of July 2020
- we are able to fully refund the ticket price, but NOT the additional fees charged by EventBrite
INSTRUCTIONS TO ASK FOR TICKET REFUNDS
Send an email to [email protected] including the following information:
- number of the invoice(s) we had sent by email
- total amount of the invoice(s)
- addressee of the invoice (company or person mentioned in the invoice)
- name of the bank account holder
- bank name
- SWIFT/BIC code
- account number
- IBAN code (if you have it)
Please also note that the subject of the e-mail MUST be: “eRum reimbursement request – (name of the invoice addressee)”